Refund policy

30-day mail returns for eligible items. No restocking fee. Contact us before sending a return.

Window and condition

Request and send your return within 30 calendar days following delivery. Items must be unworn, unwashed and unused, with original tags attached and proof of purchase. If our return instructions are delayed, we will reasonably extend the deadline.

Start a return

Call +1 973-321-8261 with your order number and item details for instructions. Approved returns go by mail to ALLURE SHOWROOM PATERSON, 375 Totowa Ave, Paterson, NJ 07502, United States. We do not accept in-store returns for online orders.

Postage and fees

For an ordinary change-of-mind return, you purchase and pay for tracked return postage. There is no separate label charge and no restocking fee. Keep your postage receipt and tracking.

Wrong, damaged or defective goods

Contact us promptly with your order number. We will arrange a way for you to provide photos and details of the issue, then assess an appropriate refund or replacement. Where the return is our responsibility, we provide a prepaid label or reimburse necessary postage agreed in advance against a receipt. Ordinary voluntary-return conditions do not limit applicable rights for defective or incorrectly supplied goods.

Refund timing

Within 5 business days of receiving your return, we will inspect it and initiate an approved refund to the original payment method. We refund the amount paid for the returned item and applicable tax. Your bank or payment provider may take additional time to post the credit. We will notify you when the refund is initiated.

Any original shipping charge actually paid is not refundable for an ordinary voluntary return. We do not deduct original delivery costs from a free-shipping order. Issues for which we are responsible are handled appropriately.

Exchanges and cancellations

For another size or style, return your eligible item for a refund and place a new order. We do not currently operate a Final Sale program. Contact us promptly to request cancellation before dispatch; once shipped, follow the return process.

Questions

info@allureshowroompaterson.com
+1 973-321-8261 · Contact and service hours.